Airport Commercial Forum Agenda

08:00 – 09:00 Registration
09:00 – 09:15 Welcome remarks
09:15 – 10:00 Session 1: Economics of Airports, ACI World Economics Director
ACI continues to be the world leader in the collection, analysis and dissemination of information on the airport industry. In this opening session, ACI World Economics department will share a battery of indicators and data on economic and financial aspects of the industry, with a particular emphasis on Latin America and the Caribbean region.

Patrick Lucas, H.O Airport Business Analytics – ACI World

10:00 – 11:00 Session 2: Chief Commercial Officers Panel
Airport passenger traffic has been growing at 4.5% during the last decade. Infrastructure needs challenges come along with this trend of traffic, but also it is an opportunity for the commercial side of the airport business. Let´s have a high level discussion with CCOs who will review main indicators on non-aeronautical revenues, as well the trends, opportunities and practices they see for the commercial arena.

Moderator: Alexander Schroll, Munich Airport International
Robert Warren, MIA Airport
Manuel Gutiérrez, Aeropuertos del Sureste – ASUR
Norbert Onkelbach, Lima Airport Partners
Carlos Criado, Corporación Quiport

11:00 – 11:30 Networking Break
11:30 – 12:15 Session 3: Disruptive technologies that are changing the game in non-aeronautical commercial arena
Technology moves and expands at an unprecedentedly pace. Aviation and the airport business does not escape from this disruptive environment. Technology leading providers will share and discuss how new technologies are transforming the customer experience, reducing costs and improving the efficiency at airports, particularly in non-aeronautical commercial arena.

Moderator: Mike Bryant, MIA Airport
Alex Covarrubias, SITA

12:15 – 13:00 Session 4: Consumer behaviors changes
Let´s hear how social, cultural and technology patterns are driving changes in the consumer and passenger behavior, not only at airports but at other service-led industries. These changes are shaping the overall expectations and the definition of an outstanding experience. Facilitation processes, retail and food beverages shops, facilities at the airports must adapt to these new behaviors of the passengers, to maximize the commercial benefits of these interactions with the passenger.

Jared Harckham and Stephen Freibrun, ICF

13:00 – 13:30 Session 5: Innovative Airport advertising opportunities
This session will explore one of the most important revenues center of the non-aeronautical portfolio. Let´s hear of successful advertising concessions programs being operated at airports.

Philippe Infante, JCDecaux

13:30 – 14:30 Networking Lunch
14:30 – 15:15 Session 6: Food and Beverage new trends
As airports look to cater a broad range of passengers, meeting consumer demands when it comes to airport food has taken top priority. Airports are becoming extensions of a visitor’s destination. The millennial generation has also led the way in establishing new dining habits and ushering in a wave of technology as speed is another key expectation of eating at the airport. These and other trends will be discussed.

Moderator: Carlos Criado, Corporación Quiport
Daniel Muñoz, AREAS
Tomás Ramírez, ALSEA

15:15 – 15:45 Session 7: Live Interview with MIA Airport (Cargo Market)
During this session we will hear from the MIA Airport about cargo market opportunities and the benefits that brought to MIA. Also, let´s hear useful information that could help other airports to build their market strategies to attract new customers based on their airport´s cargo strengths.

Andreu Carbonell Flare Consulting and Ernesto Rodriguez, MIA Airport

15:45 – 16:10 Session 8: Airport Commercial Contract
This session will review trends, practices and evolution of the process to award concessions at airports. We will also review different options for airport commercial contracts for: food and beverages, retail shops, advertising, lounges, etc. Also, we will learn what commercial variables involve the different commercial contracts, and how these alternatives fit to the right line of business and size of airport, to just mention two variables.

Jean-Pierre Tabet, Munich Airport International

16:10 – 17:00 Session 9: New trends on Retail areas and Shopping concepts
This session will bring to discussion how customers come to expect just as much from an airport shopping experience as they expect from a cutting-edge urban shopping mall. Key drivers such as: sense of place, compelling merchandising, social media connections, entertainment and edutainment that appeal to the entire family are just some trends to explore in this session.

Moderator: Rafael Echevarne, MBJ Airport Limited
Álvaro Zabala, DUFRY
Jose Antonio Vasquez, Grupo Britt