Airport Service Quality (ASQ)

ASQ is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport.

The ASQ programme provides the research tools and management information to better understand passengers’ views and what they want from an airport’s products and services.

Making your airport more competitive is good business, and increasing passenger satisfaction will provide you the necessary edge over your competition.

Read more and learn about ASQ:


Current Winners

Airports Council International (ACI) is pleased to announce the recipients of its annual Airport Service
Quality (ASQ) Awards for 2021.

ASQ Winners 2021

For further information of this programme, please contact Francisco Medela, ACI-LAC Industry Affairs Manager at